EVENIA Travel Services
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  1. Legal Notice.

In compliance with Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSICE), we inform you that evenia.travel (hereinafter, the "Web") is a domain name owned by EVENIA TRAVEL S.L (hereinafter, "EVENIA TRAVEL"), with address at Calle de Muntaner 401 entlo. 1ª 08021 de Barcelona - Spain., N.I.F.B-08712358, and registered in the Reg. Mercantil Barcelona, Volume 4681, Book 4004, General Section, Sheet / Dup 50545 Inscription. 1st.

  1. Purpose

The purpose of this document is to regulate the rules of use of the Website (hereinafter, "General Conditions") and safeguard the protection of its users. The terms "You" and "User" are used here to refer to all individuals and/or entities that for any reason access this website.

EVENIA TRAVEL makes available through the Web (and its other official websites), information and services related to our hotels, such as online room reservations, image gallery, Customer Service and various promotions in continuous evolution (hereinafter, the "Services").

  1. Navigation and acceptance of the General Conditions 

The use of the Web and / or its services, confers the condition of user of the same, and will imply the full and unreserved acceptance, and the validity, of each and every one of the General Conditions contained in the latest updated version of these rules of use, so the user must be aware of the importance of reading them every time he visits the Web.

  1. User Registration 

Registration. Registration as a user is completely free and is an indispensable condition to be able to contract services through the Web (in the "MY ACCOUNT" section). In the registration process, the user will be asked for certain data in order to process the contracting of the different services.

Username and password. . If the user decides to register on the Web, a username and password will be requested, in the terms described in the Privacy and Data Protection Policy.

Age. The user declares that he is of legal age (over 18 years old) and has the necessary legal capacity to contract the services. In turn, it declares that it accepts the link to these General Conditions of Use, which it declares to understand and accept in its entirety.

Minors. In the event that the user is a minor, he will require the authorization of his parents or guardians, in order to be able to contract services of the Web, through the contribution of the relevant documents (including but not limited to, e-mail attaching a duly signed authorization letter, providing a photocopy of the ID or passport, or its sending by fax), and that for these purposes EVENIA TRAVEL would request prior to contracting the services.

  1. Protection of personal data

In accordance with the provisions of Article 5 of Organic Law 15/1999 on Data Protection and its implementing regulations, the user expressly consents to the data provided throughout the provision of the service, either during the booking process, or through the contact form to request information, are collected and processed in an automated file owned by EVENIA TRAVEL S.L., with address at Calle Muntaner 401 entlo. 1ª 08021 Barcelona, Spain.

The purpose of this treatment is to provide you with an optimal service as a client and, in case of contracting our services, to comply with the requirements of billing and payment, accounting and auditing of the company, carrying out statistical analysis, as well as carrying out satisfaction surveys and commercial communications by email, mobile channel, or telemarketing, of the products and services of EVENIA TRAVEL, about services offered through the WEBSITE of EVENIA TRAVEL, which it considers may be interesting for the user, as they are similar to those contracted. In the event that the user does not wish to receive commercial communications by e-mail or can contact EVENIA TRAVEL at any time by writing to the Marketing Department, to the postal address indicated above or by means of an email to the address info@evenia.travel identifying himself conveniently (and including the reference "Ref. Data Protection"). In the same way, the user may also exercise their rights of access, rectification, cancellation and opposition by written communication, attaching a photocopy of the ID or equivalent identification document, by writing to the Marketing Department, to the postal address indicated above or by means of an email to the address info@evenia.travel identifying themselves conveniently (and including the reference "Ref. Data Protection").

Similarly, the user expressly consents that the data provided and those that may be collected throughout the provision of the service, be transferred to companies of the EVENIA Group (according to the regulations described below, for the effective provision of the contracted service (aspects of billing management of the reservation) and for the sending of commercial communications of (i) the products and services of EVENIA TRAVEL and the companies of the EVENIA Group ( located in Spain, countries of the European Union, and abroad), of sectors similar to those contracted; as well as (ii) products and services of third parties (located in Spain, countries of the European Union, and abroad), of sectors similar to those contracted

EVENIA TRAVEL guarantees the adoption of appropriate measures to ensure the confidential treatment of said data and will adopt the necessary measures to avoid its alteration, loss, treatment or unauthorized access, taking into account at all times the state of technology in accordance with the provisions of current legislation in Spain on the protection of personal data.

  1. Cookies

Part of EVENIA TRAVEL's personalization services use cookies.

A cookie is a very small text file that a web server can save on a computer's hard drive to store some kind of information about the user. It can only be read by the website that sent it to the team.

Normally websites use cookies to obtain statistical information about their web pages and analyze the behavior of their customers.

EVENIA TRAVEL uses cookies for the sole purpose of compiling statistics on the use of its website. The information that EVENIA TRAVEL stores on your computer through this mechanism consists only of a number that identifies a user, in addition to preferences such as the preferred browsing language, and the date on which the cookie was deposited. This will allow us to recognize you on your next visits to our website. It does not contain any personal data, economic or health information.

EVENIA TRAVEL may also record your IP addresses to diagnose any problems with our server, to administer our website and to analyze user trends.

For more information about the cookies used by EVENIA TRAVEL and how to deactivate them, click on the following link: COOKIES POLICY.

6.- Confidentiality

EVENIA TRAVEL will not disclose your personal data to any other third party except those established in the previous sections.

EVENIA TRAVEL guarantees that it will treat your personal data confidentially, as well as that the server on which the data will be stored and processed enjoys the security measures established in the Spanish regulations on data protection.

7.- Use of the Web and contracting services 

7.1. Use of the Web:The user undertakes to use the Web and those services made available through it, in accordance with the Law, morality, good customs and public order, as well as with the provisions of these General Conditions. Consequently, it is obliged not to use the Web or services, for purposes or effects that are illicit and /or contrary to the provisions of these General Conditions, harmful to the rights and / or interests of third parties or that, in any way, may damage the Web or prevent its normal use, or the services accessible through it. In this sense, in the event that the user does not respect these General Conditions, EVENIA TRAVEL reserves the right to immediately suspend the user's account (in the event that he has an account) and may also deny access to the service.

7.2. Contracting procedure: Users will access the Website either directly through the Website or may optionally subscribe to the EVENIA TRAVEL newsletter service to receive commercial communications and may also register individually and create a personal account on the Web, where the list of contracted services and the user's personal data and other functionalities will be stored in the "MY ACCOUNT" section.

Users, after selecting a specific service published on the Website, may formalize the reservation process of said service. The user will receive a confirmation email in which he will indicate the status of his purchase order (confirmation, request for modification or cancellation of the service). This email will serve as proof of your reservation/service.

A reservation is considered contracted at the moment the user clicks on the acceptance document of the reservation. The confirmation of the reservation is made at the time of sending to the user's email by EVENIA HOELS an e-mail acknowledging receipt and confirmation of the reservation made, which will take place within twenty-four (24) hours following receipt of the formalization of the reservation of the Service by the user. If the user does not receive any e-mail within this period, he must immediately contact EVENIA TRAVEL, so that we can solve the situation in the shortest possible time.

7.3. Guarantee: The reservation is confirmed and guaranteed for a period of 24 hours by credit card. In case of no-show at the hotel without prior notice, you will be charged the first night of stay (VAT and taxes included) or failing that, the amount agreed according to the conditions of the reserved rate.

7.4. Termination of the contract or cancellation of the reservation: The credit card is only a means of guarantee. The cancellation of reservations by the user will not cause early cancellation fees, as long as it is made before the time established in the conditions of each rate. After this threshold, EVENIA TRAVEL will charge as compensation the cancellation costs, which will amount to the amount established in the conditions of each type of rate. In case of early departure to the contracted dates, EVENIA TRAVEL will not make returns.

7.5. Prices per room per night.

Prices are only valid in writing and for the period indicated in each offer. When justifiable reasons exist or are observed, EVENIA TRAVEL reserves the right to modify these rates without prior notice. The prices related to the reservation will be indicated to you during the booking process. VAT is applied to the prices, without prejudice to the fact that additional taxes are also applied in accordance with the local regulations in force in each of the countries or autonomous areas. These local taxes must be paid directly at the hotel. The user will receive a confirmation email, with the details of the contracted offer and the corresponding price (plus VAT), which will be visible in their user account.

The services do not include transportation to the booked hotel, which will be the responsibility of the user, to the place where the service will take place, unless for a specific offer (flight and travel package) so determined, in which case the conditions established for said offer will apply.

Please note that, regardless of the presentation currency chosen on our website, all transactions in www.evenia.travel are contracted in euros and the exchange rate shown in other currencies is for informational purposes only and without contractual value. Claims for exchange differences will not be accepted.

7.6. Payment: Once the user has decided to contract a service offered on the Web, a series of data will be requested for effective reservation and contracting and, depending on the contracted offer, the user can choose between these payment options:

  1. a) direct payment through EVENIA TRAVEL, in which case, instructions will be provided to formalize the payment through the payment gateway of the Web, being also applicable the Particular Conditions that govern for that specific service. Payment can be made by credit card or transfer, in the terms indicated in due course for the offer.

7.7. Errors. EVENIA TRAVEL is not responsible for errors caused in the reservation when the data provided by the user are incorrect, incomplete or false, and it will be the sole responsibility of the user any problem or expense associated with said problem or its resolution.

7.8. Cancellation and modification / extension of reservations of Services. Users may cancel or extend the reservations of services accepted and confirmed by EVENIA TRAVEL provided that the offer in question allows it and in accordance with the applicable regulations. This information will be provided to the user in the offer itself and, where appropriate, in the Particular Conditions of the same.

EVENIA TRAVEL makes available to the user, in the section of the Web "MY ACCOUNT", the procedure established in the section "MY RESERVATIONS", in which the reimbursement and / or management costs for the associated cancellation are indicated in a timely manner. The cost of extending/modifying a Service reservation will be specified in a timely manner for each particular case.

In the event that the user has anticipated the payment of the services contracted through the Web, he will be entitled to a full refund of the price paid (less the management costs identified in a timely manner at the time of contracting the service), provided that he has proceeded to the cancellation within the cases contemplated above. EVENIA TRAVEL will refund this amount to the user by transfer within 30 days.

EVENIA TRAVEL will not be responsible for the expenses caused by those withdrawals that occur without respecting the steps established in this procedure.

8.- Intellectual Property and Copyright

All the information contained in the Web, its graphic design and the language code, is protected by copyright or other intellectual property protection rights. Without prejudice to the provisions of these rules of use, the distribution, modification, assignment, public communication, reproductions or any other act of part or all of the information published on said page is not allowed without prior authorization from EVENIA TRAVEL. Any reproduction or copy, distribution or publication, of any kind without the prior written authorization of EVENIA TRAVEL is prohibited. Authorization for reproduction can be requested to the e-mail address info@evenia.travel.

9.- Right of Modification of the General Conditions and Exclusion of guarantees and liability.

9.1. Modification: EVENIA TRAVEL reserves the right to modify these General Conditions, informing users of the modifications made through the Web. For this reason, the user must regularly consult the latest version published on the Web, which will be accepted in each new connection to it. Such amendments shall apply only from the date of their entry into force. In any case, prior to contracting any service offered on the Web, acceptance of both the General Conditions that are in force at all times will be required, as well as, where appropriate, the corresponding particular conditions of the contracted service. It is noted that in case of conflict or contradiction between the General Conditions of Use and the particular conditions, the latter will prevail.

9.2. Guarantees and responsibility: : EVENIA TRAVEL does not guarantee the reliability, availability or continuity of the services made available to the user, so it excludes any liability for damages and / or losses that may be due to the lack of availability or continuity of its website or its services, even if it tries to facilitate, to the extent of its possibilities, technical assistance to the person concerned, as well as trying to immediately restore the interruption, making available, to the extent of its possibilities, alternative means.

EVENIA TRAVEL is exempt from any liability that may arise with respect to the content of the opinions or comments published on its website, made by its users.

  1. Links/Hyperlinks

In the event that the Web refers through links to advertising or to web pages of third parties, EVENIA TRAVEL is not obliged to control and does not control in advance, approves or makes its own the services, contents, data, files, products and any kind of material existing on the page or web pages of third parties, so EVENIA TRAVEL will not respond, under no circumstances, of the legality of the contents of said pages, being the exclusive responsibility of the third party, by way of example and not limitation, respect for the legality, morality, good customs and public order, of the contents, as well as that they do not infringe any rights of third parties. The existence of a hyperlink does not presuppose a relationship of any kind between EVENIA TRAVEL and the owner of the website on which it is established.

Those users or third parties who intend to establish a hyperlink to the Web, must obtain prior written authorization from EVENIA TRAVEL, as well as guarantee that the hyperlink only allows access to the pages or services of the aforementioned Web, but does not perform, including but not limited to, reproduction of contents, deep-links, browsers, inaccurate or incorrect statements about the contents or the Web. Except for those signs that are part of the hyperlink, the user will guarantee that the web page on which the hyperlink is established will not contain trademarks, trade names, signs of establishments, denominations, logos, slogans or any type of distinctive sign belonging to EVENIA TRAVEL.

  1. Survival

If any clause included in these general conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect only that provision or the part of it that is null or ineffective, subsisting the general conditions in everything else, having such provision, or the part of it that is affected, by not put.

  1. Applicable Law and Jurisdiction

These General Conditions as well as the Privacy Policy and the Cookies Policy are governed by Spanish law. EVENIA TRAVEL and the users, for the resolution of any dispute that may arise, with respect to its validity, execution, compliance, or resolution, total or partial, submit, expressly waiving their own jurisdiction or any other that, where appropriate, may correspond to them, to the jurisdiction of the Courts and Tribunals of Barcelona, unless the law establishes otherwise. This contract constitutes the complete and complete expression of the agreement between EVENIA TRAVEL and the user, and replaces all previous agreements, commitments, statements, or agreements, both written and oral, that have previously existed between them.


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